Shipping policy
At Kaivalyam Organic, we are committed to delivering our products safely and efficiently across India. Every order is carefully packed to ensure that it reaches you in the best possible condition.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer than usual.
Shipping
Kaivalyam Organic partners with trusted third-party courier and logistics providers to deliver orders across India.
- We currently offer Standard Shipping only.
- Delivery timelines generally range between 3–7 business days, depending on your location and courier service availability.
- Deliveries to remote or rural locations may require additional transit time.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- From time to time, we may offer free shipping on eligible orders as part of promotional campaigns.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable), along with the tracking details to monitor your shipment.
Delivery Delays
While we strive to deliver your order within the estimated timeline, delays may occur due to factors beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government regulations or restrictions
- Courier operational delays
Kaivalyam Organic shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
Incorrect or Incomplete Address
Customers are requested to provide complete and accurate shipping information at the time of placing the order.
Kaivalyam Organic will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping addresses or incorrect contact information provided by the customer.
Failed Delivery Attempts
Courier partners typically make multiple delivery attempts. If delivery cannot be completed after the prescribed number of attempts due to customer unavailability or incorrect address details, the shipment may be returned to us.
In such cases, additional shipping charges may apply for re-dispatching the order.
Damaged or Tampered Packages
If you receive a package that appears damaged, tampered with, or opened, please:
- Refuse to accept the delivery if possible.
- Take clear photographs of the package.
- Contact our customer support within 24 hours of the delivery with your order details.
We will investigate the issue and assist you with an appropriate resolution.
Order Cancellation
Kaivalyam Organic reserves the right to cancel any order within 48 hours of its placement due to reasons including but not limited to:
- Product unavailability
- Pricing or technical errors
- Payment verification issues
- Suspected fraudulent transactions
- Delivery service limitations
In the event of cancellation, any amount paid by the customer will be refunded to the original payment method in accordance with our Refund Policy.
Contact Us
For any shipping or delivery-related queries, please contact us:
Kaivalyam Organic
📧 Email: info@kaivalyamorganic.com
📞 Phone: +91 91522 91185